What is mediation?

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Mediation is an alternative form of dispute resolution between two or more parties. It is a structured procedure where an impartial and neutral third party, the mediator, helps participants to resolve their issues using a wide variety of communication and negotiation techniques. The mediator guides the process in a constructive direction focusing on the needs, the rights and the interests of the parties involved, helping them to fashion their optimal solution and reach a settlement. Under this section you will discover all the advantages mediation offers to the parties and also the different steps of the mediation process.